By accessing or using PROLINK ONE ("Service," "Platform," "we," "us," or "our"), operated by PROLINK ONE ("Company"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.
These Terms apply to all visitors, users, and anyone else who accesses or uses the Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
PROLINK ONE is a construction project intelligence platform that helps construction professionals track submittals, RFIs, materials, schedules, budgets, and related project data. The Service includes:
We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice.
To access most features of the Service, you must create an account. You agree to:
You must be at least 18 years of age to create an account. Accounts are for individual use unless you are on a team or enterprise plan that explicitly permits multiple users.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:
PROLINK ONE offers both free (Alpha) and paid subscription plans. Features available on each plan are described on our pricing page at prolinkone.com and are subject to change with notice.
Paid subscriptions are billed on a recurring basis (monthly or annually, as selected). By subscribing to a paid plan, you authorize us to charge your payment method on a recurring basis until you cancel.
You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. We do not provide refunds for partial billing periods except where required by applicable law.
We reserve the right to change our pricing with at least 30 days written notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.
You own your data. Any project data, files, information, or content you upload or create in PROLINK ONE ("User Content") remains your property. We claim no ownership over your User Content.
By using the Service, you grant PROLINK ONE a limited, non-exclusive, worldwide license to store, process, and display your User Content solely for the purpose of providing the Service to you.
You are responsible for the accuracy and legality of your User Content. You represent that you have all necessary rights to the content you upload and that it does not violate any third-party rights.
You may export your data at any time using the export features within the Service. Upon account termination, we will retain your data for 30 days, after which it may be permanently deleted.
The Service, including its software, design, features, algorithms, and content created by PROLINK ONE (excluding User Content), is owned by PROLINK ONE and protected by copyright, trademark, and other intellectual property laws.
Nothing in these Terms grants you any right to use PROLINK ONE's trademarks, logos, or brand names without our prior written consent.
We welcome feedback, suggestions, and ideas about the Service. By submitting feedback, you grant us a perpetual, royalty-free license to use that feedback without any obligation to you.
PROLINK ONE integrates with third-party services including but not limited to Procore, Google Calendar, and others. Your use of these integrations is subject to the terms and privacy policies of those third parties.
We are not responsible for the availability, accuracy, or actions of third-party services. Connecting a third-party integration is at your own discretion and risk.
Third-party integrations may be modified or discontinued at any time, either by us or by the third-party provider, without notice.
PROLINK ONE includes LYNX, an AI-powered construction operations assistant powered by Anthropic's Claude API. By using LYNX, you acknowledge and agree that:
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that: (a) the Service will be uninterrupted or error-free; (b) defects will be corrected; (c) the Service is free of viruses or harmful components; or (d) results obtained from using the Service will be accurate or reliable.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PROLINK ONE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS, OR GOODWILL, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE.
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO PROLINK ONE IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).
Some jurisdictions do not allow limitations on liability, so these limitations may not apply to you.
You agree to defend, indemnify, and hold harmless PROLINK ONE and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from:
You may terminate your account at any time by contacting us or using the account deletion feature within the Service.
We reserve the right to suspend or terminate your account and access to the Service at our sole discretion, without notice, for conduct that we believe:
Upon termination, your right to use the Service immediately ceases. Provisions of these Terms that by their nature should survive termination (including ownership, disclaimers, and limitations of liability) shall survive.
These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict of law principles.
Any dispute arising from or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved by binding arbitration in Miami-Dade County, Florida, under the rules of the American Arbitration Association.
You waive any right to a jury trial or to participate in a class action lawsuit with respect to the Service.
We reserve the right to modify these Terms at any time. When we make material changes, we will notify you by email or by posting a notice within the Service at least 14 days before the changes take effect.
Your continued use of the Service after the effective date of revised Terms constitutes acceptance of those Terms. If you do not agree to the new Terms, you must stop using the Service.
Questions about these Terms? Contact us:
If you connect third-party services (Procore, Google Calendar), we receive data from those services as authorized by you during the connection process.
We use the information we collect to:
We do not use your project data to train AI models or for any purpose other than providing the Service to you.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
We may share your information in the following limited circumstances:
PROLINK ONE uses the following third-party services to operate the platform:
When you use LYNX, the AI assistant embedded in PROLINK ONE:
You can use PROLINK ONE without using LYNX if you prefer not to have project data sent to the AI provider.
Your data is stored in Supabase's secure cloud infrastructure. We implement appropriate technical and organizational measures to protect your information, including:
No method of transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
We retain your data for as long as your account is active or as needed to provide the Service. Specifically:
You can request deletion of your data at any time by contacting us.
You have the following rights regarding your personal information:
To exercise any of these rights, contact us using the information in Section 12. We will respond within 30 days.
PROLINK ONE uses minimal tracking technologies:
The Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it.
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by posting a prominent notice within the Service.
The date at the top of this policy indicates when it was last revised. We encourage you to review this policy periodically.
For any privacy-related questions, requests, or concerns, please contact us:
We take privacy seriously and will respond to all inquiries within 30 days.